Refund Policy

This policy applies to purchases of BidStaff (the "Service") from Leads Lancer LLC. Our order process is run by Paddle.com, which is the merchant of record for most orders. Paddle sells the Service to you, collects payment and sales tax, and issues refunds. This policy is read together with Paddle's Checkout Buyer Terms.

1. 3-day refund window

You can request a full refund of your first payment for a plan within 3 days of the payment date, for any reason. This applies once per customer. A refund includes the sales tax or VAT collected on the order.

Credit packs and add-ons can be refunded within 3 days of purchase if none of their credits have been used.

2. Renewals and used credits

Renewal payments (monthly or yearly) and credits that have already been used are not refundable, except where the law requires it or where we made a billing mistake (section 6). To avoid an unwanted renewal, cancel before the renewal date. Canceling stops the next payment; you keep access until the end of the period you paid for.

3. How to request a refund

• Email [email protected] from your account email with your order or receipt number if you have it. We reply within one business day.
• Or contact Paddle through the link in your payment receipt, or at paddle.net, where you can find your order. Paddle can also decide a refund request under its buyer terms.
• Payments made through PayPal or Stripe are refunded by us to the same account, using the same rules.

4. What happens after a refund

When a payment is refunded, the subscription it paid for ends and paid access stops. Your data stays in your account for a limited time so you can export it or come back later. Credits that came with a refunded payment are removed.

5. Your legal rights

Nothing in this policy limits rights you have under the consumer laws of your country, including any statutory right of withdrawal. By starting to use the Service, you ask for immediate access to digital content and services; where the law allows this to end the withdrawal right once the Service has been used, we say so at checkout.

6. Billing mistakes and duplicate charges

If you were charged twice or charged the wrong amount because of an error, contact us within 30 days and we will correct it or refund the difference.

7. Free trials

You can ask for a free trial. Trial credits are one-time and have no cash value.

8. Plan changes

When you upgrade, Paddle (or PayPal/Stripe) may charge a prorated difference right away. When you downgrade, the change applies from your next billing period. Prorations and unused time on a period you already paid are not paid out as refunds.

9. Failed payments, suspended accounts and chargebacks

If a payment fails, Proposal writing pauses until it succeeds. Accounts suspended for breaking our Terms of Service are not refunded. Please contact us before disputing a payment with your bank; an open chargeback may pause the account until it is resolved.

10. How and when you are paid

Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank or card issuer. The refunded amount is shown in your currency at the time of the order.

11. Contact

Leads Lancer LLC · [email protected] · Boulder, CO · +1 501 401 8012